I am a COBRA Geek!
When people ask me what I do for a living, I used to tell them I run a Client Service department for a COBRA and Direct Billing administrator. Invariably they would say “snakes”? With a gleam in my...
View ArticleLegacy Qualified Beneficiaries (QBs)
As an administrator, if you hadn’t discovered already, Legacy or Takeover QBs is the most labor intensive piece of acquiring a new client. A legacy QB is defined as a member who has already been...
View ArticleSuperior Customer Service
Do these questions and phrases sound familiar? • “I tried to go get my prescription and it was denied. I know I elected and paid for my COBRA why are you denying my medication?”• “I received a...
View ArticleCOBRA & Payment Cherry Picking
Pete’s Pumpkin Patch has outsourced their COBRA to Xcellent Benefit Administrators (XBA) for the last four years. By all accounts it has been an ‘excellent’ relationship for Pete’s Pumpkin Patch and...
View Article3 things to NEVER say to a QB…
We’ve all been there before. On the phone, you have a completely frustrated QB who is, at the same time, confused about COBRA, combative with his former employer and completely frustrated with your...
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